Frequently Asked Questions
Everything you need to know about Mitchell and Son gourmet food delivery.
How do you ensure the freshness of your products during shipping?
All Mitchell and Son perishable items are packed in temperature-controlled, insulated liners with non-toxic gel ice packs to ensure they arrive at your door in peak condition.
What is your standard delivery timeframe?
We offer standard shipping (3-5 business days) and expedited overnight shipping. Orders placed before 12:00 PM EST are typically processed the same day.
Do you offer international shipping for your gourmet goods?
Currently, we only ship within the contiguous United States to ensure our food safety standards and delivery speeds are maintained.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or unsatisfactory, please contact us within 24 hours for a full refund or replacement.
Are your products suitable for people with specific dietary restrictions?
We provide a full list of ingredients and allergen warnings on every product page. While we offer gluten-free and vegan options, please note our facility processes nuts, dairy, and wheat.
Can I track my order once it has been placed?
Yes, as soon as your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.