Returns & Exchanges

At Mitchell and Son, we take pride in the quality of our gourmet food products and want you to be completely satisfied with every purchase. Due to the perishable nature of our goods, we offer replacements or refunds for any items that arrive damaged or do not meet our freshness standards.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product and packaging, especially if there is visible damage or quality concerns.

• 3.
  Verification Review

  Our quality assurance team will review your request within 24 hours to determine if a return, refund, or replacement is appropriate.

• 4.
  Resolution

  Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.